What's really holding your business back? Usually it's the small thing nobody's checking. Not the big strategy. The one part everybody walks past because it's not on anybody's list.
I learned that at 17 in Navy search and rescue. I was the plane captain, the one who checked every part of the helicopter before the pilots ever walked out. One morning a seat buckle kept popping open, and it wasn't on the checklist. I grounded the aircraft, wouldn't sign my name, and told the captains and commanders I'd take it to the admiral if I had to.
In this episode of Between Us:
How to spot the problem nobody in your business is checking
Why you can't scale a business with a leak
How one company lost its name because one person kept turning customer requests away, and it wasn't the owner, the sales team or the product
Your move this week: change seats and look at your business from somebody else's chair
I'm Noël Tarquinii, the Consigliere. I've sat in the CEO, COO, CAO and CHRO seats, as a founder and as a partner. A consigliere is the one person you tell everything to. No agenda but yours. I see the whole board, and I tell you the truth before you move. The decision stays yours.
Owners, CEOs and top producers bring me in before their next big move: https://workplace-intelligence.com/noel
Where are the big players beating you? Take the Ground Score: https://workplace-intelligence.com/ground-score
Power Moves, free every week: https://workplace-intelligence.com/power-moves
New episodes of Between Us every Wednesday.
Chapters
0:00 What can one loose screw cost you?
0:41 What did the Navy flight line teach me?
3:00 What happens when nobody checks the small stuff?
4:21 What do you do when nobody wants to hear it?
5:50 Who does the work nobody claps for?
6:41 How did bad customer service nearly sink a company's name?
8:40 Why can't you scale with a leak?
8:55 What happened right before your last big decision?
9:28 What's your move this week?
10:02 Where's your loose screw?
